Frequently Asked Questions
Everything you need to know about your Lucié Jewelry experience.
What materials are used in Lucié Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Lucié pouch when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale.
Do you offer a warranty on your products?
Yes, all Lucié Jewelry comes with a 1-year limited warranty covering manufacturing defects. This does not cover accidental damage or normal wear and tear.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process and fair labor standards.